PRIVACY POLICY (GDPR + UAE Law Compliant)

Last Updated: 29/12/2025
Effective For: EU, UAE, GCC & Middle East Customers
Company Names:

• Zoovita FZE – Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE – Reg. 4423995 – +971 56 449 4009

• Zoovita SIA – Pulkveža Brieža 3, Riga, LV-1010, Latvia – Reg. 40203665789 – +371 2655 9758

Website: https://www.zoovita.eu
Contact Email for Privacy Matters: [email protected]

1. Introduction

Zoovita (“we”, “our”, “us”) provides pet supplements and accessories for customers located in the EU, UAE, GCC and Middle East. This Privacy Policy explains how we collect, use, store and protect your personal data under:

• GDPR (EU Regulation 2016/679)

• UAE Personal Data Protection Law PDPL (Federal Decree-Law No. 45/2021)

• Related e-commerce and consumer protection laws in each region

By using our website, you consent to this Privacy Policy.

2. Personal Data We Collect

We may collect the following information when you interact with our website:

3. How We Collect Data

Data is collected when you:

• Create an account

• Make a purchase

• Sign up for newsletter

• Contact us through forms or email

• Accept cookies on our site

• Use our website (automatic analytics collection)

4. Purpose of Processing

We use your data to:

• Process and ship orders

• Handle payments and billing

• Improve website performance

• Send marketing emails only with consent

• Comply with tax, accounting & legal regulations

• Prevent fraud

5. Legal Basis (Under GDPR)

We process data only when one of the following applies:

• Contract necessity – to fulfil your order

• Legal obligation – records required for tax/commerce law

• Consent – newsletter, marketing cookies

• Legitimate interest – fraud prevention, platform security

6. Marketing Emails & SMS

You will receive promotional emails only if:
you consented via checkbox or newsletter signup
you may unsubscribe anytime by clicking "unsubscribe" or emailing [email protected]

7. Cookies and Tracking

We use cookies for:

• Analytics (Google Analytics)

• Advertising (Meta Pixel)

• Website functionality

See Cookie Policy below for full details.

8. Payment Processing

Payments are handled by Stripe (secure PCI-DSS compliant).
Zoovita does NOT store your credit card information.
Stripe may transfer your data to servers outside the EU.
Standard Contractual Clauses (SCCs) apply for legal compliance.

9. International Transfers

We store customer data on EU-based servers.
Where service providers (Stripe, email services) transfer data abroad, we ensure:

• GDPR Standard Contractual Clauses

• UAE/UCC local data transfer rules

10. Data Retention

We store data only for the period legally required:

11. Your GDPR & PDPL Rights

You may request at any time:

• Access to your data

• Correction or deletion

• Restriction of processing

• Data portability

• Withdrawal of consent

• Closing your customer account

To exercise rights, contact: [email protected]

12. Data Protection & Security

We use:

• SSL website encryption

• Encrypted email servers

• Limited access internal systems

• Monitoring for unauthorized access

13. Complaints

EU residents may file a complaint with Latvia Data State Inspectorate.
UAE residents may file complaint via Telecommunications and Digital Government Regulatory Authority.

14. Children

We do NOT sell products to children. Minimum age to purchase is 18+.

15. Updates

This Privacy Policy may change. Updates will be posted on this page.